Network Infrastructure

• Monitor LAN/WAN performance and ensure connection stability.
• Assist in configuring routers, switches, and access points.
• Troubleshoot connectivity issues and support basic VPN setup.

Network Security & Firewall

• Assist in managing firewall devices (Fortinet / pfSense / Mikrotik).
• Implement security rules, NAT, and Port Forwarding under supervision.
• Monitor security logs and alerts to protect the network.

  Windows Server Administration

• Manage users and permissions through Active Directory.
• Support GPO management and file/printer sharing configurations.
• Perform regular updates and server maintenance tasks.

  End-User & Printer Support

• Provide technical support for user network, software, and printer issues.
• Install and configure PCs and network printers.
• Document support requests and recurring issues.

 Documentation & Development

• Maintain and update device and IP records.
• Prepare brief reports on incidents and support cases.
• Enhance technical skills and participate in IT training sessions